How to Resolve Client-Side Errors When Using Our Website

A client-side error occurs when there's an issue with your browser or cached data that affects how our website functions on your device. These errors are not caused by our servers, but rather by interactions on your end.

Common causes of client-side errors

Cached Data and Cookies: Old or corrupted cached files can cause conflicts when loading website content or e-books.

Browser Translation Tools: Tools like Google Translate can interfere with certain website components and cause errors.

Temporary Issues: Occasionally, temporary browser or connection issues can trigger these errors.

How to fix client-side errors

1. Clear your browser's cache and cookies

Clearing your browser cache can resolve most client-side problems.

2. Pause your browser's translation tool

If you're using browser-based translation tools like Google Translate, temporarily disable them. These tools can interfere with some parts of our website and e-reader.

3. Refresh the page

Try reloading the page by pressing CTRL + F5 (Windows) or Command + Shift + R (Mac). This forces the browser to fetch fresh data from the server.

4. Try again

If the error occurs while trying to access an e-book, try closing and reopening the e-reader. If you're still experiencing issues, log out and log back in to refresh your session.

5. Check your library

If you encounter an error when accessing a book, check your library to ensure the book is properly added to your account. Sometimes simply reopening the book can resolve temporary loading issues.

Thank you for your patience and understanding! 🚀